Effective communication begins with listening. 

Listening is a potent force for building trust and capturing the attention of potential clients.  

Moreover, it is a powerful vehicle for earning the respect and loyalty of your employees or clients. 

The workshop will give you some practical tools and techniques that will improve your ability to:

• Ask meaningful questions that make your staff or customers think   

• Truly listen to their point of view without interrupting Get our staff and clients to reveal information about critical issues 

• Take charge of situations and influence their outcome

The workshop's facilitator will lead you through a series of dynamic discussions and practice sessions to develop your ability to listen and ask questions effectively. 

This proven format maximizes both the amount learned and the likelihood that you will successfully apply the course content.  

WHO SHOULD ATTEND?

• Individuals involved in direct sales, client relations or managing and motivating employees.

• Professionals who desire to become more effective in handling client and staff relationships.